Refund and Returns Policy

Returns & Refund Policy

Stuff happens. Here’s how we handle returns, exchanges, and refund drama — no caffeine required.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Some items are non-returnable:

Gift cards
Downloadable software
Perishables (coffee, snacks, etc.)
Health/personal care items
Anything flammable or... weirdly dangerous

To complete your return, we require a receipt or proof of purchase. And please — don’t send it back to the manufacturer.

Partial Refunds (if applicable)

Books with obvious signs of use
Opened CDs/DVDs/tapes/games/vinyl
Items not in original condition or missing parts
Returns requested after 30 days

Refunds

Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

Still waiting?

Check your bank account again.
Contact your credit card company.
Check with your bank (they're slow sometimes).

If you’ve done all of this and still see $0.00, email us at support@coffeinds.com.

Sale Items

Only regular-priced items may be refunded. Sale items are final — because discounts are already a gift.

Exchanges

We replace items if they’re defective or damaged. Email us at support@coffeinds.com with photos, and we’ll help you swap for the same item.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit. If it wasn’t marked as a gift, we’ll refund the original buyer and let them know you returned it (awkward, but necessary).

Shipping Returns

Please mail your return to:

{Insert Return Address Here}

You’ll be responsible for return shipping costs unless the item was our fault (e.g., misprint, wrong item, damaged). Return shipping is non-refundable unless otherwise noted.

If the item is expensive, consider using a trackable shipping service or insurance. We can't guarantee that we’ll receive your return without it.